As STD, we give importance to customer safety and quality assurance. We have received numerous quality certificates with the sensitivity we demonstrate regarding quality systems.
With our customer satisfaction-oriented product and service approach, our quality policy is defined as follows:
Our executive management is devoted to ensuring sustainability by leading both the quality management system and a customer-oriented approach. Our customers are at the center of our quality process and system. Our core value is to consistently monitor customer needs and requirements and meet their expectations to ensure satisfaction.
We embrace the principle of being 'thoughtful in planning and resolute in execution' when it comes to quality. Our executive management inspires employees to eliminate obstacles and open new paths, leading with a visionary approach.
All our employees recognize their role in upholding the Quality Policy, vision, and mission, as well as ensuring the efficient operation of the quality management system. We strive to offer a conducive environment and ample infrastructure, providing the necessary resources to develop processes to achieve our quality targets. Our corporate culture thrives on team spirit, supported by a participatory and solution-oriented approach in all processes.
In our processes, rather than conducting checks after our activities, we adhere to the zero-defects approach and risk-based methodologies in our business conduct. In this context, we are responsible for formulating operational activities that account for both risks and opportunities.
Our Quality Management embraces a system approach, defining, understanding, and managing processes as an interconnected system. When there's a requirement for change or improvement in the quality management system, we handle and implement it by considering process requirements, the rationale for the change, potential consequences, system integrity, resource adequacy, and the allocation of authority and responsibilities within the system.
We systematically monitor our Quality Policy, targets, and performance parameters, considering evolving conditions and needs. Necessary actions are consistently taken to ensure continuous improvement. We actively seek ways to utilize our resources more efficiently and effectively, supporting sustainable development and environmental policies. We are committed to positively contributing to our world's sustainability; we recognize that the environment is not just a legacy passed to us but a trust to be passed on to future generations.
Our decision-making process is based on realism, aligning goals, and accomplishing our mission. We set targets that align with functions, levels, and processes consistent with our quality policy. These targets are not only consistent, compatible, measurable, and applicable but also realistic, ensuring product and service conformity and, ultimately, customer satisfaction. They are traceable, well-known within the organization, updatable when necessary, and compliant with required standards. Customer satisfaction, nonconformity, corrective actions, process performances, market analysis, outsourcing providers, product features, and usage trends provide valuable data, enabling us to conduct realistic analyses within our organization.
We view our relationships with outsourced providers as essential components of our quality management system, emphasizing mutual development. Our approach is rooted in an understanding that enhances value by strengthening these relationships and fostering collaborative growth.
